Where can I find my return number?

Hi,

I want to return my order, but the return form states that I must fill in a return number. I do not have it, how do I get a return number?
Lily

Comments

  • Hi Lily,

    Thank you for contacting us 😀

    Before you return your order, you need to register the return on the website. You log in on the website and press "Return", then a black button will appear where it says "Register return". When you press it, a list of your orders will appear and you will then choose the one you want to return. You choose which products and how many, and if you want you can state the reason for the return or leave a comment to us if there is any information you think we should know. When the return is registered, you will receive a confirmation email that the return is registered with your return number. 😊

    Hope you got an answer to your question! 😍
    Camilla

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